Your satisfaction is the foundation of how we work. This returns policy covers hand-painted oils, wrought-iron garden art, and stained glass sold on Custom Art For You.
Commitment to artistic integrity
If the piece you receive does not match the quality or depiction on this website, you are entitled to a full refund or a replacement.
Protection from shipping damage
If an item arrives damaged in transit, you may choose a free replacement or a full refund. Please send photos of the packaging and the damage so we can resolve it quickly. We pack with care and insure shipments, and we will make it right.
30-day hassle-free returns
We offer a 30-day money-back guarantee from the day you receive the order. You have 30 days to request a return and an additional 14 days to complete the return shipment.
To be eligible, the item should be in the same condition as it arrived and in suitable packaging — preferably the original packaging. Please unpack carefully.
Custom oils, sizes, and frames
Hand-painted oils are made to order. We photograph the finished painting for your approval before it ships. After you approve the photos, we cannot accept a return for a change of mind on color, size, or frame. If the delivered painting does not match the approved photos or arrives damaged, we will replace it or refund you.
How to start a return
Write to us through Contact Us, email service@customartforu.com, or call +852 5623 8515 within 30 days of delivery, with your order number. If the piece arrived damaged, include photos of the box and the item.
Return address
Send approved returns to:
Custom Art For You Return Team
111 Tung Chau Street, Tai Kok Tsui, Kowloon, Hong Kong SAR
Phone: +852 5623 8515
Email: service@customartforu.com
Online Service Time: Monday-Friday, 9:00-18:00 (Hong Kong Time)
When you receive your refund
After we receive and inspect an approved return, we process the refund to the original payment method within 5-10 business days. Bank or card posting times may add a few more days.
Refund exceptions
For returns based on personal preference rather than quality, accuracy, or damage, return shipping is your responsibility. We refund the item price after we receive the return. Shipping insurance on the original delivery is not refundable.
If you change your mind while a package is in transit, please receive it first and then request a return. Cross-border shipping involves customs and carriers. If a package is refused, not collected, or returned because of an incorrect address, missing consignee, invalid contact details, or a missed pickup, we cannot process a refund.
Need help? Contact us.